Your Order: Thanks for ordering we hope that your order is as you desired, that everything went smoothly and
that it reached you in a timely fashion.
If Theres An Error: If for some reason your order is not right. We will explain the steps to take.
Wrong Size *: If the item is the wrong size and does not fit. You can return the item to us and we can despatch
the amended size you require. Please return the incorrect item to us marked for the attention of Returns at the
address on your receipt, with the following information. Your full name and address, the size of garment or
shoes you now need, now you can either pop a cheque in with the goods for £5.95 to cover the carriage from
ourselves to you of the correct size or ask us to contact you for credit card details, where payment was made on
the internet we will debit your account, please enclose a mobile number where possible.
Damaged or Faulty: If you have received an item that is damaged or not as described please contact one of our
Customer Service Operators who will gladly try and get to the bottom of what’s gone wrong.
Non-bespoke items are returnable for exchange if the size is incorrect or where permission has been given, we do reserve the right to refuse to exchange or return. A £5.95 carriage charge is applied to all returns.
Unfortunately any underwear/firstlayer items are not returnable if opened for hygiene reasons and none other.
Returns should be sent to:
FAO Returns Department
Please enclose a copy of the original invoice with clear instructions as to what you need i.e. replacment, different size or colour or credit, with your best contact details.
* Please note bespoke sizes and special order items are not returnable. Sizes 44-62, 84-120, 184-204, 144-158,
248-256 are the only sizes returnable. There are very few sizes not returnable.